Driver FAQ

No. Most LifelineRunners come from other driving or service jobs — or no driving job at all. Our free training covers everything you need to deliver healthcare items safely and professionally.

You're paid for the routes and deliveries you complete, by direct deposit. Routes from a courier or pharmacy you drive for pay the rate you've agreed with them; deliveries you claim from the Offers board show a fixed price up front, before you accept. You set your own availability — so you stay in control of your schedule and income. Training is always free.

Very. You set your own weekly availability — there are no mandatory shifts. Take on a few routes around another job or build a full schedule; it's up to you.

A standard motor vehicle and criminal background check, which is routine for healthcare delivery and protects the patients we serve. Most applicants clear screening without issue.

Many drivers complete the application, free training, and screening within a week. As soon as you're cleared, you can go on duty, claim open deliveries, and start receiving routes in your community.

Prescriptions, specialty medications, and healthcare essentials from pharmacies to patients. No restaurant pickups, no convenience runs — just meaningful, healthcare-focused deliveries.

Everything runs from one mobile app. Pick up open deliveries from the Offers board, see your assigned stops with any special handling notes, tap once to navigate in your preferred maps app (Google Maps, Apple Maps, or Waze), and capture proof of delivery — a photo or the patient's signature — right at the door. Your earnings and payout status live in the same app, with pay deposited directly to your bank.

No. The pharmacy or courier you drive for handles patient communication — patients are typically texted their delivery window automatically and told when you're on the way, so most are already expecting you at the door. If a patient asks for a call before arrival, you'll see a note on that stop — otherwise you just focus on a safe, professional hand-off.

Yes — you'll need a reliable vehicle, a valid driver's license, active auto insurance, and a smartphone to manage your routes. One thing to check: most personal auto policies exclude paid delivery work, so confirm with your insurer that your policy covers delivery, and keep proof handy — the pharmacy or courier you drive for may ask to see it.